Privacy Policy

This privacy policy explains how Skipton Labels collects, uses and protects any personal information that you provide when using this website or placing an order with us.

Skipton Labels is committed to ensuring that your privacy is protected. Any personal information you provide will only be used in accordance with this privacy policy and applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.

We may update this policy from time to time by changing this page. You should check this page occasionally to ensure that you are happy with any changes.

Last updated: 24/05/2026

Who We Are

Skipton Labels is responsible for the personal information you provide to us through this website.

You can contact us using the details below:

Email: info@skiptonlabels.co.uk
Address: Skipton Labels, Sixpenny Syke Farm, Carleton, Skipton, North Yorkshire, BD23 3HR

What Information We Collect

We may collect the following information when you use our website, place an order, contact us or upload artwork:

Your name
Billing and delivery address
Email address
Phone number, if provided
Order details and purchase history
Artwork, logos, images, files or instructions you upload or send to us
Messages, enquiries or customer service correspondence
Payment status and transaction details needed to process your order
Website usage information, such as pages visited, where cookies or analytics are used

Payment card information is handled by our payment provider. We do not intentionally store full payment card details on our website.

How We Use Your Information

We use your personal information for the following purposes:

To process and fulfil your orders
To print, produce and dispatch custom products
To contact you about your order, artwork, proof, delivery or enquiry
To provide customer support
To manage refunds, returns, replacements or order issues
To keep internal records
To improve our products, services and website
To comply with legal, tax and accounting obligations
To help prevent fraud, misuse of our website or unauthorised access
To send marketing emails where you have opted in, or where otherwise permitted by law

Our Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the situation, we may rely on one or more of the following:

Contract: where we need your information to process and fulfil your order.
Legal obligation: where we need to keep records for tax, accounting or legal reasons.
Legitimate interests: where we use your information to run and improve our business, respond to enquiries, prevent fraud or resolve order issues.
Consent: where you have given permission, such as opting in to marketing emails or accepting certain non-essential cookies.

Marketing

We may send you marketing emails about our products, offers or services if you have opted in to receive them, or where we are otherwise permitted to contact existing customers about similar products or services.

You can opt out of marketing emails at any time by using the unsubscribe link in our emails, or by contacting us at info@skiptonlabels.co.uk.

We will not sell your personal information to third parties for marketing purposes.

Who We Share Your Information With

We only share your personal information where necessary to run our business, provide our services, process your order or comply with the law.

This may include sharing information with:

Payment providers, to process payments
Delivery companies and couriers, to deliver your order
Website, hosting and IT service providers
Email, order management or customer service systems
Professional advisers, such as accountants or legal advisers
Law enforcement, regulators or other authorities where legally required

We only provide the information needed for these purposes.

Artwork and Uploaded Files

If you upload or send artwork, logos, images or design files, we will use them to produce your order, check print suitability, create proofs where applicable and provide customer support.

You are responsible for ensuring that you have the right to use any artwork, logo, image or file that you provide to us.

Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website work properly, improve your browsing experience, understand website traffic and support marketing or analytics features.

Some cookies are essential for the website to function, such as basket, checkout and account features. Other cookies may be optional, such as analytics or marketing cookies.

You can control cookies through your browser settings and, where available, through our cookie banner or cookie settings.

How We Keep Your Information Secure

We are committed to keeping your personal information secure. We use suitable physical, electronic and managerial procedures to help prevent unauthorised access, loss, misuse or disclosure of the information we collect.

However, no website or online service can be guaranteed to be completely secure. If you believe your personal information has been compromised, please contact us as soon as possible.

How Long We Keep Your Information

We only keep personal information for as long as necessary for the purpose it was collected.

This may include keeping order and customer records for as long as needed to complete your order, provide customer support, deal with disputes, comply with tax and accounting rules, and meet any legal obligations.

Artwork and uploaded files may be kept for a reasonable period to help with reorders, customer service and order queries, unless you ask us to delete them and we no longer need to keep them for legal or business reasons.

Your Rights

Under UK data protection law, you have rights in relation to your personal information. These may include the right to:

Access the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain uses of your information, including direct marketing
Ask for your information to be transferred to another provider in certain circumstances
Withdraw consent where we rely on consent to use your information

These rights are not always absolute and may depend on the reason we are using your information.

To exercise your rights, please contact us at info@skiptonlabels.co.uk.

Links to Other Websites

Our website may contain links to other websites. Once you use these links to leave our website, we do not have control over the other website and cannot be responsible for the protection or privacy of any information you provide while visiting those sites.

You should check the privacy policy of any website you visit.

International Transfers

Some of the third-party services we use may process or store information outside the UK. Where this happens, we expect appropriate safeguards to be in place to protect your personal information in accordance with applicable data protection law.

Contacting Us About Your Information

If you have any questions about this privacy policy or the personal information we hold about you, please contact us: